Privacy policy
PRIVACY POLICY — Rollora (rollora.pet)
Last updated: October 2026
This Privacy Policy describes how Rollora ("Rollora", "we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from rollora.pet (the "Site").
INFORMATION WE COLLECT
Device information: When you visit the Site, we automatically collect information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the pages and products you view, what websites or search terms referred you to the Site, and how you interact with the Site.
Order information: When you make or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (processed securely by our payment provider), email address, and phone number if provided.
"Personal Information" in this policy means both Device Information and Order Information.
HOW WE USE YOUR INFORMATION
We use Order Information to fulfill orders placed through the Site (processing payment, arranging shipping, and providing invoices and order confirmations), to communicate with you, to screen orders for potential risk or fraud, and — when in line with the preferences you have shared with us — to provide you with information or advertising relating to our products.
We use Device Information to help screen for potential risk and fraud (in particular your IP address) and to improve and optimize our Site, for example by generating analytics about how customers browse and interact with the Site and to assess the success of our marketing and advertising campaigns.
HOW WE SHARE YOUR INFORMATION
We share your Personal Information with service providers who help us operate the Site and fulfill your orders — including our e-commerce platform provider, payment processors, shipping carriers, and fulfillment partners — only as needed to perform those services. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.
We do not sell your Personal Information.
COOKIES AND ADVERTISING
The Site uses cookies and similar technologies to operate the store, remember your preferences and cart, and understand how visitors use the Site. You can control cookies through your browser settings; disabling cookies may affect some Site features. We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising through the Digital Advertising Alliance's opt-out portal and through the advertising settings of the platforms you use.
YOUR RIGHTS
Depending on where you live, you may have the right to access the Personal Information we hold about you, and to ask that it be corrected, updated, or deleted. If you would like to exercise any of these rights, contact us at support@rollora.pet and we will respond as required by applicable law.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete it, subject to legal and accounting requirements.
MINORS
The Site is not intended for individuals under the age of 18, and we do not knowingly collect Personal Information from children.
CHANGES
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The current version will always be posted on this page.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@rollora.pet.