Shipping policy

SHIPPING POLICY — Rollora (rollora.pet)

Processing time: Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email when your order ships, including tracking information.

Delivery time: Orders are delivered in an estimated 5–10 business days within the contiguous United States. Delivery times are estimates provided by the carrier and may vary due to weather, carrier delays, or other circumstances outside our control.

Shipping charges: A flat shipping fee of $4.95 applies to orders under $35.00. Shipping is FREE on all orders of $35.00 or more (calculated after discounts, before taxes).

Order tracking: A tracking number is emailed to you as soon as your order ships. Please allow up to 48 hours for tracking information to update after you receive it.

Shipping area: We currently ship within the United States only.

Incorrect addresses: Please double-check your shipping address at checkout. Rollora is not responsible for orders delivered to an incorrect address entered by the customer. If an order is returned to us due to an incorrect address, we will contact you to arrange reshipping; additional shipping charges may apply.

Damaged, defective, or incorrect items: If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery at returns@rollora.pet with your order number and a photo of the item, and we will make it right with a replacement or refund. See our Return and Refund Policy for full details.

Delays and lost packages: If your tracking shows no movement for 7 or more days, or your package is marked delivered but you did not receive it, contact us at support@rollora.pet and we will work with the carrier to resolve it.

Questions about shipping? Email us anytime at support@rollora.pet.